FAQs

I've Purchased A Membership, But I'm Still Waiting In Line

If you're facing this issue, please get in touch with us through Support.

I Want The Bot To Give Better Responses

For enhanced chatbot responses, you can opt for a tier 1/2 membership or use your own API key.

Why Was My Chatbot Set To Private?

Your chatbot may be set to private if it's determined that the original creation was not yours. At Pixelchat, we highly value creativity and originality, meaning public chatbots should be unique creations of their users. If you've imported a bot from another user, we ask that you kindly keep these bots set to "Private".

Why Was My Chatbot Deleted?

Chatbots may be deleted if they violate our Terms of Service (TOS), which prohibit depictions of underage characters and offensive, insensitive, upsetting, or plainly creepy content. For more details, please refer to the 'Unacceptable Content' section of our guidelines.

My Chatbot Was Incorrectly Deleted

If you believe your chatbot was wrongly deleted, please open up a ticket on our support channel.

I Accidentally Deleted My Account, How Can I Recover It?

Please reach out to our support team immediately. We will assist you in restoring your account.

If I Delete My Account, Can I Use My Email To Make A New One?

Yes, you can use the same email to create a new account. If you had a subscription active on the deleted account, it may not be restored, in such cases, please reach out to support to assist you with subscription restoration.